Waymark was founded with a focused and singular mission: to create more accessible and equitable pathways to better health for people receiving Medicaid. In service to this mission, our core values were designed to guide how our team acts and operates in our daily work to execute on this mission: 

• We act with focused urgency.
• We are bold builders.
• We are humble learners.
• We experiment to improve.

Today, we’re excited to share the results of our annual Core Value Awards, given to four people within Waymark who – based on nominations by their peers – embody these values in the work they do every day for the patients, providers and communities we serve.  

Daisy Clay: We act with focused urgency

Waymark Pharmacy Technician Daisy Clay was honored for acting with focused urgency in improving patient care and outcomes through rapid response and education. “She is always quick to jump to help a patient in need that she's referred to by other care team members,” shared a nominator. “Daisy always follows up quickly and ensures that all of the patient's needs have been met before she moves on to the next.”

“While I was working to build out what the pharmacy technician role would look like, I found ways to play greater clinical roles,” Daisy said. “I noticed that patients really need someone who feels urgency and someone to hear them and respond quickly. In winning this award, I realized that was a skill of mine.”

Ethan Hume: We are bold builders

Waymark Community Health Worker (CHW) Ethan Hume was recognized as a bold builder for proactively prioritizing and offering solutions to address common challenges our care delivery teams face in serving patients. “Ethan is eager to share his expertise, consistently going above and beyond to support patients,” wrote one nominator. “He is always thinking about ways to improve the work, whether by creating and sharing templates to help track outreach cycles or mentoring new CHWs as he learns our workflows.” 

Ethan said he prioritizes bringing up solutions to friction or challenges because he believes strongly in making care delivery easier for his colleagues.

“Care delivery is such a complex process already,” he said. “Being honored with this award is so meaningful because it means I’m doing what I set out to do daily, which is build solutions to challenges that could keep us from delivering the best care possible to the patients that really, really need it.”

Rachel Andrus: We are humble learners

Waymark Instruction Designer Rachel Andrus was celebrated as a humble learner for her ability to listen and learn, and facilitate growth through the company’s comprehensive Learning & Development function. According to one nominator: “Rachel is such a treasure for the Learning and Development team. Her ability to hear others' perspectives and create something impactful for the care delivery team is an amazing trait.”

“There’s always so much to learn and so much everyone at Waymark can teach me and each other,” she said. “I was so humbled by this award because, to me, this is just what I do and how I serve Waymarkers.” 

From building updated care delivery team training modules to facilitating a new hire’s pathway through Waymark’s onboarding, Rachel touches a little bit of everything – and says she wouldn’t have it any other way.

“I love that we have the freedom and flexibility to ask questions here,” she said. “If it’s someone else asking me something, I can let them know, “Oh, I’ll get back to you,” and make sure I can get them the right answer. And if I have a question, I know I won’t get anything but a kind and straightforward answer. We celebrate asking questions here, and I love that.”

Amy Tingle: We experiment to improve

Waymark Product Manager Amy Tingle, Waymark’s Product Manager, was recognized for experimenting to improve by building out Waymark’s patient outreach and engagement strategy, including automated SMS text campaigns.  “Amy is a powerful and effective collaborator and teammate,” wrote a nominator. “Her leadership of our auto SMS campaigns is a perfect example of experimentation to improve.” 

As Amy was building out Waymark’s first auto-SMS campaign – an automated set of messages meant to outreach patients needing reminders to schedule regular health screenings, attend a follow-up appointment, or contact a care delivery team member – she rapidly grew to appreciate how willing every Waymarker was to jump in and support the project however needed.

“We had Data and Analytics and Marketing and Clinical all working together on this, and no one was afraid to experiment or try out something new,” she said. “And then every time we’d get together and talk about what we could do better or different next time, we learned something new.”